Head of Helpfulness & Product Lead, GovIntranet
Luke has over 20 years experience in IT and digital communications, working with a wide range of clients, including at Transport for London and the Ministry of Justice.
His job title may sound daft, but captures Luke’s diverse mix of skills: a developer, then an information architect and user experience practitioner, his digital skills cover a range of specialisms including usability, content and information design, digital engagement, search, web analytics and a twist of human psychology. He’s also a seasoned WordPress developer.
He leads work on GovIntranet, a straightforward intranet product serving tens of thousands of users around the world.
He runs a blog at intranetdiary.co.uk covering topics such as content strategy, staff engagement, search and analytics.