Co founder and co director of Shake It Up Creative, a design and marketing company based in Sussex. Throughout my 17 year career as a designer and company director, I’ve helped and worked with many different types of businesses and business owners. Some web projects have been extremely enjoyable and I’ve been fortunate to work with some fascinating people. What I’ve found is that clients’ knowledge and understanding of their own web projects vary greatly, and it’s been my job to help them through the process of creating the best website for their business that they’re proud of, that benefits their business and one they are able to manage on their own, if they chose to do so. My WordCamp talk, ‘Website design pain points for clients and how to help them through it’ will address some of the ways in which web designers and marketers can serve their clients better and as a result, build an excellent reputation.